Refund policy
All Sales Are Final
At Mahi Rai Jewels, all purchases are final. We do not accept returns, exchanges, or refunds once an order has been placed.
We encourage all customers to carefully review product descriptions, sizing details, materials, and images before completing a purchase.
Hygiene & Product Nature
Due to the nature of jewellery and hygiene considerations (particularly for items such as earrings), we are unable to accept returns or exchanges once items have been delivered.
Damaged, Faulty, or Incorrect Items
We take great care to ensure every item meets our quality standards. However, if you receive an item that is:
- Faulty
- Damaged upon arrival
- Incorrect (wrong item sent)
Please contact us within 48 hours of delivery at info@mahiraijewels.com, including:
- Your order number
- A description of the issue
- Clear photos of the item
We will review your claim and, where appropriate, offer a replacement or suitable resolution.
Custom & Personalised Jewellery
All custom-made, personalised, or made-to-order items are non-refundable and non-exchangeable, unless faulty.
Important Legal Notice
This policy does not affect your statutory rights under UK consumer law. If an item is faulty, not as described, or unfit for purpose, you may be entitled to a repair, replacement, or refund in accordance with applicable laws. Accepting returns and giving refunds: the law - GOV.UK.
Contact Us
If you have any questions before making a purchase, please contact us at info@mahiraijewels.com — we’re happy to help you choose the perfect piece.